How to Recover Individual Files and Folders Using Carbonite Online Backup

Step 1: Carbonite Login

Go to https://account.carbonite.com/. If you are not already signed in, enter your WatIAM email address and WatIAM password as shown.


Step 2: Login

Click the "Log in" button to log into Carbonite.

Step 3: View Backup

Select the link labelled "View backup" as shown.

Step 4: Navigate to Files

Navigate to the folder containing the subfolders or files you would like to recover. The user interface on this screen should feel somewhat familiar to Windows Explorer.

Step 5: Select Files and Folders

Use the boxes to select the subfolders and files you would like to recover.

Step 6: Download Selected

Click the "Download" button to download the selected files and subfolders.

Step 7: Save .zip Archive

Your files will be compressed into a .zip archive. Click the "Save" button to save it to your computer.

Step 8: Locate and Save

Using the Windows Explorer window, navigate to where you would like to save all of the files and subfolders within the .zip archive. Then click the "Save" button.

Step 9: Unzip Archive

In Windows, find the folder you just saved the .zip archive in. Then right-click the archive and select 7-Zip, then select "Extract to..." as shown.

Step 10: Recovered Files

Your files will be recovered within the extracted folder.

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