• Charge your laptop battery and bring your power cord
• Check that your computer's date and time are accurate
• Save all your work: restart your computer to ensure all other windows and documents are closed
• Disable Anti-virus for the exam period, please remember to re-enable your anti-virus after each exam (For instructions on how to disable your anti-virus, slick on this link: ...)

Pre-Exam Issues:

• SofTest will not start (Windows):
• Launch Services on the computer (Type Services in the search box, or go to Control Panel-->Administrative Tools-->Services)
• Look for ExamsoftShieldService, then Right Click on the Service then click on Start
• Go ahead to launch SofTest again
• SofTest will not start (Mac- the icon bounces for few seconds and does not respond any further):
• Move the Program to the Applications Folder
• Click and Drag SoftTest icon from the Dock back into the Applications Folder
  
• Black screen after typing 'Begin':
• Shutdown the computer (press down the power button for 4-5 seconds)
• Restart the computer, upon restart, resume exam when prompted

Mid-Exam Issues:

• Computer freezes during an exam:
• Do not exit the exam
• Power off the computer (hold down the power button for 4-5 seconds)
• Power on the computer
• When SofTest exam windows is displayed, select Return to Exam to continue the exam or Close Exam to exit the exam.
• Note: you may be prompted to enter a Resume Code

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