Step 1: Request Ticket
Go to http://ist.uwaterloo.ca/request. You will be asked to enter credentials; enter your WatIAM ID and password as shown.
Step 2: Select Pharmacy IT
Click the department menu and select the option that says "Pharmacy IT Request Form"
Step 3: Create Request
Click on the "Create a New Request" button.
Step 4: Enter Subject
Your basic information should already be correctly filled in. If there is an error, your WatIAM information may be out of date. Please include a subject in the subject line.
You are not required (nor encouraged) to enter in details such as "People affected", "Severity", additional WatIAM IDs, or due dates; these details are usually ignored.
Step 5: Enter DescriptionEnter a description
of the problem you are experiencing, the question you have for IT, or the service that you would like to be done by IT.
Step 6: Submit RequestClick the "Submit Request" button
Step 7: Ticket Request Confirmation
This window confirms that your ticket has been received by IT. You may want to write down the ticket number
in case you need to refer to it later. You may select the "Display the
List of Requests" button if you would like to see all of your pending
Step 8: List of Requests
If you selected the "Display the List of Requests" button, your pending requests will be displayed as shown.
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