How to Create an IT Ticket
Step 1: Request TicketGo to http://ist.uwaterloo.ca/request. You will be asked to enter credentials; enter your WatIAM ID and password as shown Step 2: Click on New Ticket as shown
Step 3: Select Pharmacy IT Under departmental request forms select the option that says "Pharmacy IT Request"
Step 4: Enter SubjectYour basic information should already be correctly filled in. If there is an error, your WatIAM information may be out of date. Please include a subject in the subject line. You are not required (nor encouraged) to enter in details such as "People affected", "Severity", additional WatIAM IDs, or due dates; these details are usually ignored.
Step 5: Enter DescriptionEnter a description of the problem you are experiencing, the question you have for IT, or the service that you would like to be done by IT.
Step 6: Submit RequestClick the "Submit" button.
Step 7: Ticket Request ConfirmationThis window confirms that your ticket has been received by IT. You may want to write down the ticket number
in case you need to refer to it later. You may select the "Display the
List of Requests" button if you would like to see all of your pending
request.
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